*We note the metal quality of each piece on all product pages. Please refer to the product you purchased to ensure the quality of your jewellery.
GOLD PLATED + GOLD VERMEIL JEWELLERY CARE:
We do highly recommend avoiding wearing your gold plated and gold vermeil jewellery in water to keep the shine long lasting. Avoid contact with lotions, perfumes and oils. After removing your jewellery, run a clean dry cloth over each piece to remove the day.
14K GOLD FILLED JEWELLERY CARE:
Gold filled is second only to solid gold in terms of quality and is the best affordable option when it comes to durability and longevity. Gold filled jewellery often requires very low maintenance and is safe for sensitive skin types. Gold filled pieces are more durable than 18k plate but will still need some TLC over time. You can clean your items with a wet cloth, gentle tooth brush and ordinary soap. *Though our gold filled pieces are durable, we still do not recommend them coming in direct contact with lotions, oils and perfumes. This can dull your pieces and reduce its shine.
We recommend your jewellery be the last thing you put on when heading out. Keeping your jewellery dry as possible will help prolong the nature of it’s colour and shine.
- Free shipping on all Australian orders over $100.
- $6.95 AUD for orders under $100.
- Free shipping on all orders over $100.
- $12 AUD for orders under $100.
- Free shipping on international orders over $150.
- $15 AUD for orders under $150.
Shipping and Delivery
All orders are sent from Melbourne and dispatched within 3 business days of payment clearance, unless purchased as pre-order. Once your order is shipped, you will receive a shipping confirmation to your registered email address.
*Parcels cannot be delivered to parcel lockers*
*Delays may occur around promotional sales events and the holidays*
All pre-order sales are final and cannot be cancelled and are therefore are not eligible for a refund. Some delays may be experienced during production or due to logistics and this is out of our control. Please note when ordering a non 'pre-order' item and a 'pre-order item', your package will be sent together when all items have arrived.
International Taxes and Duties
International customers (outside Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. Duties and taxes are not included in the checkout total. These are determined by the customs agency in the destination country and are collected at the time of delivery by the recipient. Live by Gold is not responsible for these fees. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.